Refund Policy

1. Digital Products — All Sales Are Final

Due to the nature of digital products (instant access, downloadable files, and immediately usable content), all sales are final. Once a purchase is completed and the digital product is delivered, we cannot offer a refund simply because you changed your mind or no longer need the product.

This policy applies to all products sold on SignalForge Digital, including but not limited to:

• AI Prompt Libraries
• Chatbot Flow Templates
• Email Marketing Kits
• AI Workflow Automation Kits
• CRM Automation Blueprints

2. Exceptions — Technical Issues

We stand behind the quality of our products. If you experience any of the following issues, we will work with you to resolve them — and if we cannot, we will issue a full refund:

• Non-Delivery: You did not receive the download link or access to the product after purchase.
• Broken or Corrupted Files: The digital files you received are corrupted or unopenable.
• Incorrect Product: The product delivered does not match the description on the product page.

In any of these cases, please contact us within 24 hours of your purchase at [email protected] with your order details and a description of the issue.

3. How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please follow these steps:

1. Email us at [email protected] within 24 hours of purchase.
2. Include your order number and the email address used for the purchase.
3. Describe the issue you are experiencing in detail.
4. If applicable, attach screenshots or files showing the problem.

We will review your request and respond within 2–3 business days. If approved, refunds will be processed to the original payment method within 5–10 business days.

4. Non-Refundable Situations

The following situations are not eligible for refunds:

• Change of mind after purchase.
• Purchasing the wrong product tier by mistake.
• Incompatibility with your tools or systems (please check product descriptions carefully before purchasing).
• Requests made more than 24 hours after purchase.

5. Cancellation Policy

Since all our products are digital and delivered instantly upon purchase, orders cannot be cancelled after payment has been processed. Please review your order carefully before completing your purchase.

6. Chargebacks

If you initiate a chargeback with your payment provider before contacting us, you may lose access to your purchased product. We encourage you to reach out to us first — we are happy to resolve any issues quickly and fairly.

7. Contact Us

If you have any questions about this Refund Policy, please contact us: